Last updated: 28 October 2026
1. Scope
This policy applies to clarsee.com and to product enquiries sent to ClarSee. The website does not provide account registration or online checkout.
2. Information you provide
When you contact us, you may provide your name, company, email address, telephone number, destination market, product interests, estimated quantity and the content of your message. Please do not send passwords, payment-card details or sensitive medical information.
3. Technical information
Our hosting and security providers may process basic technical information such as IP address, browser type, requested pages, timestamps and security events to deliver and protect the website. Essential technologies may be used for security and site operation.
4. How information is used
We use enquiry information to answer questions, prepare product information or quotations, coordinate samples, follow confirmed requests, protect the website and keep necessary business records.
5. Service providers and international handling
Email is handled through Zoho Mail. WhatsApp enquiries are handled by WhatsApp and its affiliated service providers. Website hosting and security are provided through the Sites hosting service and its infrastructure providers. These services may process information in countries other than your own under their respective terms and privacy policies.
6. Sharing
We do not sell personal information. Information may be shared with service providers or relevant manufacturing and logistics partners only when reasonably necessary to answer an enquiry, check a product, coordinate a sample or follow a confirmed order. We may also disclose information when required by law.
7. Retention and security
We retain enquiry and business correspondence only for as long as reasonably needed for the request, legitimate business records, dispute prevention and legal obligations. We use reasonable administrative and technical safeguards, but no online transmission is completely secure.
8. Your choices
You may ask to access, correct or delete enquiry information that we hold, subject to applicable law and necessary business or legal records. You may stop a conversation at any time.
9. Children
This website is intended for professional buyers and general product research. It is not directed to children, and we do not knowingly collect personal information from children.
10. Updates and contact
We may update this policy when the website or our practices change. Questions or privacy requests may be sent to sales@clarsee.com.